Customer Service Courses


ITIL Foundation in IT Service Management

The IT Infrastructure Library (ITIL®) is the current version of the most widely adopted best practice framework for IT Management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL Foundation Certification Exam topics. In this course, participants take a sample ITIL Foundation Certification Exam on the final day of class. Your instructor will discuss how and where you may take the actual certification test.

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