Business & Productivity Courses


10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 Service Pack 2

This course will provide you with the knowledge and skills to configure and manage a Microsoft® Exchange Server 2010 messaging environment. This course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimise your Exchange server deployment.

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10232 Designing and Developing Microsoft SharePoint Server 2010 Applications

This course is intended for Microsoft® SharePoint® Development professionals who are responsible for leading projects, designing solutions, and identifying problems. In this course, participants learn the skills and best practices that are required to help organizations design and develop effective SharePoint applications.

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10747 Administering System Center 2012 Configuration Manager

This course describes how to configure and manage a System Center 2012 R2 Configuration Manager site and its associated site systems. The course focuses on day-to-day management tasks for System Center 2012 R2 Configuration Manager.

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10748 Planning and Deploying System Center 2012 Configuration Manager

This course is designed for IT Professionals who are responsible for designing and deploying one or more System Center 2012 R2 Configuration Manager sites and all supporting systems, as well as configuring and managing endpoints in those systems. Participants will learn how to plan for the deployment of the central administration site, one or more primary sites and secondary sites, and all associated site systems. Participants will also learn how to migrate from System Center 2012 Configuration Manager to System Center 2012 R2 Configuration Manager.

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10965 IT Service Management with System Center Service Manager

This course will provide participants with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

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10981 Infrastructure Provisioning with System Center Virtual Machine Manager

This course is part two in a series of two courses that provides the skills and knowledge necessary to implement an enterprise virtualization solution. This course will cover implementing, managing, maintaining and provisioning services and infrastructure in a Windows Server® 2012 and Windows Server® 2012 R2 environment using System Center 2012 R2 Virtual Machine Manager. This course primarily covers the advanced and enterprise-level technologies and solutions available through Microsoft® virtualization, networking, and storage.

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20247 Configuring and Deploying a Private Cloud

This course equips participants with the skills they require to configure and deploy a cloud using Microsoft® System Center 2012 R2.

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20331 Core Solutions of Microsoft SharePoint Server 2013

This course will provide you with the knowledge and skills to configure and manage a Microsoft® SharePoint® Server 2013 environment. It will teach you how to configure SharePoint Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your SharePoint server deployment.

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20332 Advanced Solutions of Microsoft SharePoint Server 2013

This course examines how to plan, configure, and manage a Microsoft® SharePoint® Server 2013 environment. Special areas of focus include implementing high availability, disaster recovery, service application architecture, Business Connectivity Services, social computing features, productivity and collaboration platforms and features, business intelligence solutions, enterprise content management, web content management infrastructure, solutions, and apps. The course also examines how to optimize the search experience, how to develop and implement a governance plan. and how to perform an upgrade or migration to SharePoint Server 2013.

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20339-1 Planning and Administering SharePoint 2016

This course will provide you with the knowledge and skills to plan and administer a Microsoft® SharePoint® 2016 environment. The course teaches you how to deploy, administer, and troubleshoot your SharePoint environment. This course also provides guidelines, best practices, and considerations that help you optimise your SharePoint deployment.

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20339-2 Advanced Technologies of SharePoint 2016

This course will teach you how to plan, configure, and manage the advanced features in a SharePoint® 2016 environment. The special areas of focus for this course include implementing high availability, disaster recovery, service application architecture, and Microsoft® Business Connectivity Services. This course also focuses on social computing features, productivity, and collaboration platforms and features. Students also will learn about business intelligence solutions, Enterprise Content Management, web content management infrastructure, solutions, and apps. This course also covers how to develop and implement a governance plan, and how to perform an upgrade or a migration to SharePoint 2016.

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20341 Core Solutions of Microsoft Exchange Server 2013

This course will provide you with the knowledge and skills to plan, deploy, manage, secure, and support Microsoft® Exchange Server 2013. This course will teach you how to configure Exchange Server 2013 and supply you with the information you will need to monitor, maintain, and troubleshoot Exchange Server 2013. This course will also provide guidelines, best practices, and considerations that will help you optimize performance and minimize errors and security threats in Exchange Server 2013.

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20342 Advanced Solutions of Microsoft Exchange Server 2013

This course will provide you with the knowledge and skills to configure and manage a Microsoft® Exchange Server 2013 messaging environment. It will teach them how to configure Exchange Server 2013. This course will provide guidelines, best practices, and considerations that will help attendees optimize their Exchange Server deployment.

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20409 Server Virtualization with Windows Server Hyper-V and System Center

This course will provide you with the knowledge and skills required to design and implement Microsoft® Server Virtualization solutions using Hyper-V® and System Center.

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20488: Developing Microsoft SharePoint Server 2013 Core Solutions

In this course, participants learn core skills that are common to almost all Microsoft® SharePoint® development activities. These include working with the server-side and client-side object models, developing and deploying features, solutions, and apps, managing identity and permissions, querying and updating list data, managing taxonomy, using workflow to manage business processes, and customizing the user interface.

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20489: Developing Microsoft® SharePoint Server 2013 Advanced Solutions

This course provides participants with the information needed to implement Microsoft® SharePoint® solutions. Participants will be using Enterprise Search, Managed Metadata Service (MMS), Business Connectivity Services (BCS), Enterprise Content Management (ECM), Web Content Management (WCM), Social Computing Features and SharePoint Apps to do this.

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20703-1 Administering System Center Configuration Manager

This course describes how to use the Configuration Manager and its associated site systems to efficiently manage network resources. Attendees will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. Attendees will also learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with the Microsoft Official Course 20703-2, helps candidates prepare for the certification exam.

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20703-2 Integrating MDM and Cloud Services with System Center Configuration Manager

This course describes the integration of various online cloud services with Microsoft System Center Configuration Manager. It covers integration with online services such as Microsoft Store for Business, Microsoft Office 365®, and Microsoft Azure®. It also describes how to manage mobile devices by using methods such as on-premises mobile device management (MDM) and Exchange Server integration.

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40349 Windows Operating System Fundamentals

This training course helps attendees prepare for the certification exam and builds an understanding of these topics: • Operating System Configurations, • Installing and Upgrading Client Systems, • Managing Applications, • Managing Files and Folders, • Managing Devices, • Operating System Maintenance.

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50468: SharePoint® 2010 End User Level 1

This course explores all the end user features of SharePoint® 2010 including all out of the box lists and sites. Learn to use the new ribbon effectively to manage list items and explore the new Office integration features and tools.

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50469: SharePoint® 2010 End User Level 2

This course explores advanced topics of working with SharePoint® 2010 sites. Topics include SharePoint® Server site definitions (Business Intelligence, Search Center, etc.), in-depth coverage of Workflows, My Sites and Social Computing, Site Administration, Site Customization and Site Collection Administration.

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50470: Microsoft® SharePoint® Server 2010 for the Site Owner/Power User

This course is designed for the site owner/”power user” of a SharePoint® site who needs to know how to create sites and lists, manage user access and customize lists and pages. This class uses the SharePoint® Server 2010 version of SharePoint®. While it is of equal value for users of SharePoint® Foundation, it does include a few features not found in Foundation.

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50547: Microsoft SharePoint 2010 Site Collection and Site Administration

This five-day instructor-led Site Collection and Site Administrator course gives students who have SharePoint 2010 Owner permissions for a site the ability to manage, administer and modify a SharePoint 2010 site based on business needs and objectives. This course also provides the IT Business Analyst the necessary information to advise business units on which features are a best fit for their business processes. The course will provide students necessary information on SharePoint 2010 features and capabilities including how to implement and Best Practices for implementing the feature

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55016: Introduction to SharePoint® 2010

This class is designed for SharePoint® team members who need to know how to use the team collaboration and document management features of a Microsoft® SharePoint® 2010 Team Site.

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55034: Project Server 2013 Inside Out

This course will show participants how to work with Microsoft® Project Server 2013. Participants will also create and manage projects and schedules, resources, tasks and timesheets with Project Web App. As well as create and configure Business Intelligence for customized project reporting and how-to backup and restore and troubleshoot Project Server 2013.

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55054: Mastering Microsoft® Project 2013

This course is intended for individuals who are interested in expanding their knowledge base and technical skills about Microsoft® Project. The course begins with the basic concepts and leads students through all the functions they’ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

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55077: Project Server 2013 Development

This course will show participants how to develop applications using the various APIs available in Project Server including Project Server Interface (PSI), .NET Client-Side Object Model, JavaScript Object Model and REST. In addition, participants will learn how to extend on-premise Project Server installs via web parts, local and remote event handlers, Apps via the new App Model and workflows.

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55097: Managing Projects Using Microsoft® Project Server 2010

The goal of this three-day instructor-led course is to provide students with the knowledge and skills necessary to effectively manage projects using Microsoft® Project Server 2010.

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55104: Yammer® Development Inside Out

Explore Yammer® from various roles of End User, IT Pro and Developer with an emphasis on development.

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55107: Managing Projects with Project Server 2013

This course is intended for project team member or project managers who build an easy-to-maintain and reusable work schedule for team members and partners. Managing task status and evaluate the work schedule in terms of time, man-hours, tasks, budgets on demand. Also would like to improve effective project team communication and collaboration.

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55114: Planning, Deploying and Managing Microsoft® Project Server 2010

The goal of this three-day instructor-led course is to provide students with the knowledge and skills necessary to effectively plan, deploy and manage Microsoft® Project Server 2010.

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55115: Planning, Deploying and Managing Microsoft® Project Server 2013

The goal of this course is to provide participants with the knowledge and skills necessary to effectively plan, deploy and administer Microsoft® Project Server 2013.

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55121 Microsoft Project 2013

This course begins with project management basics and follows with a complete examination of project creation, management, troubleshooting and closure. Finally, sharing project progress and the options available will be discussed.

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55154: Office 365® for the End-User

This course is designed for information workers who are using or will use Office 365®. It will provide students with the knowledge and skills to efficiently use Office 365® on a day-to-day basis. The course is designed with real world scenarios in mind. Students will learn how to use Outlook Online, Skype® for Business, OneDrive for Business, SharePoint Online, and OneNote®. At the end of this course, students will be able to effectively navigate Office 365® and make use of all of the features of Office 365®.

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55168: Customization and Configuration in Microsoft Dynamics CRM 2015

This course is intended for those IT Professionals and IT Developers who are interested in Customizing and Configuring Microsoft Dynamics CRM 2015 Applications. It uses structured Walkthroughs throughout each module to put into practice what has just been introduced by the trainer. There's also a Lab at the end of each module with 'high-level' requirements as well as detailed, step-by-step instructions. A number of the modules incorporate a 'Stretch Yourself' lab for more advanced participants or for those who simply work at a faster rate than other participants. After each module's lab(s), a set of questions are posed to test participants' understanding of the material introduced in the module.

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55173: Introduction to Microsoft® Word 2016

This course is designed for candidates new to working with Microsoft® Word in Windows. Candidates will learn to create, edit, format, and print Microsoft® Word documents.

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55174: Intermediate Microsoft® Word 2016

In this course, candidates will learn advanced formatting, use Word 2016 drawing tools, create and manage tables, and work with column layouts.

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55175: Advanced Microsoft® Word 2016

In this course, candidates learn advanced techniques, such as working with tables of contents, footnotes, and endnotes, adding comments, tracking changes, comparing and combining documents, creating envelopes and labels, using Mail Merge, and protecting documents.

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55180: Introduction to Microsoft® Project 2016

In this course, participants will spend time getting comfortable with the Project 2016 user interface, including project views and the ribbon. They will also learn to enter, organize, and link tasks, work with resources, create basic reports, and create projects independently. The course allows time to practice fundamental basic skills essential for efficient use of this program.

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55181: Digging Deeper into Microsoft® Project 2016

This course takes an in-depth approach to key features of Project 2016 including task entry and linking, resource and resource management, and examining and updating projects. Participants will learn to efficiently manage projects, create master projects and sub-projects, create and customize visual reports, work with resource pools, and learn about costing.

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55199: SharePoint 2016 End User

This training is for end users working in a SharePoint® 2016 environment. The course teaches SharePoint basics such as working with lists and libraries as well as basic page customizations.

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55205: Mastering Microsoft® Project 2016

This course is intended for individuals who are interested in expanding their knowledge base and technical skills about Microsoft® Project. The course begins with the basic concepts and leads students through all the functions they’ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

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55217: SharePoint 2016 Power User

This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure attendees have the confidence to plan and create new sites or manage their existing sites. Your goal is to learn how to make SharePoint® relevant to your team by using a site’s functionality to help you share information and collaborate with your colleagues. During the class, attendees will also learn best practices and ‘what not to do’ as you watch live, interactive demonstrations and put theory into practice with hands-on exercises.

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Basic Inventory Management

This course contains a logistics approach to inventory management — from the warehouse through the distribution system, from the supplier to the customer. Written for managers, it outlines objectives and performance measures pertaining to customer service, inventory investment, and operational efficiency. Factors affecting inventory are fully discussed and warehouse environments are fully explored, including types and objectives, packaging, material handling, and costs involved.

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Business Analysis Fundamentals

This course provides participants with the skills needed to help business clients articulate their needs and wants, to document those wants and needs clearly, concisely, and completely, and to learn a repeatable process for verifying that those requirements are included in the final solution. By grasping these core Business Analyst (BA) skills, BAs can contribute significantly to successful projects and the products they create.

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Certified Secure Computer User (CSCU)

The purpose of this training program is to provide students with the necessary knowledge and skills to protect their information assets. This class will immerse students into an interactive environment where they will acquire fundamental understanding of various computer and network security threats such as identity theft, credit card fraud, online banking phishing scams, virus and backdoors, emails hoaxes, sex offenders lurking online, loss of confidential information, hacking attacks and social engineering. More importantly, the skills learnt from the class will not only help the students to identify these threats but also to mitigate them effectively.

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Communication Skills for Leaders

This course is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioural skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is applicable whether you are currently in a leadership role or hope to be a leader in the future.

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CompTIA Certified Technical Trainer (CTT+)

This course will prepare attendees for the CompTIA® CTT+™ certification exam. Attendees will learn how to plan and prepare to teach a course, and how to select and implement various delivery methods.

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CompTIA Linux+

Linux is everywhere in IT — It is the central operating system for much of the world’s IT infrastructure and also forms the foundation of the popular LAMP development stack. The CompTIA® Linux+™ certification, powered by LPI, is your on-ramp to a range of careers. It offers a framework for acquiring working knowledge of Linux for IT professionals working as junior-level system administrators, as well as those working in Web and software development. Linux is an essential skill for working in a variety of job roles in Web, systems and network administration. Participants will acquire the skills needed to install and support one or more distributions of the Linux™ operating system. They will also learn the information and skills that will be helpful as they prepare for CompTIA® Linux+™ exams, powered by LPI.

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Crystal Reports 2011: Level 1

You will connect to a database to extract data and present it as a report.

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Crystal Reports 2011: Level 2

You will create complex reports using Crystal Reports' tools.

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Customer Service

Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.

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Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

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Effective Management

The world of business is increasingly becoming centred about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.

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Effective Time Management

In this course, you will acquire day-to-day time-management tools that will help you more effectively use your time so you can direct your energy towards fulfilling your short- and long-term professional and personal goals. Effective time managers enjoy the satisfaction of directing their talents and energy towards productive, goal-centered activities. By identifying effective time management and organizational skills, you too can use your time and energy efficiently, focusing your efforts on the activities that will help you reach your goals

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Ethics in Business: Manage with Authority & Fairness

This course is essential to maintaining a successful and productive work environment. Whether you are facing issues about relationships, discipline, safety or performance, learn how to identify and assess ethical dilemmas and formulate the best strategies for addressing them.

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Grammar Essentials

You learned the rules of grammar in school, but now you would like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style

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Introduction to Personal Computers Using Microsoft Windows 10

Welcome. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows® 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will explore Windows 10 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

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Introduction to Personal Computers Using Microsoft Windows 7

Welcome to Introduction to Personal Computers Using Microsoft® Windows® 7. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows® 7 interface. This course will help you to define what a PC is, log on to Windows® 7, explore the Windows® 7 interface, manage files and folders, use the common tools and programs available in Windows® 7, customize the Windows® 7 desktop, and browse the Internet.

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Introduction to Personal Computers Using Microsoft Windows 8

Welcome to Introduction to Personal Computers Using Microsoft® Windows® 8. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows® 8 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8 user interface and its basic capabilities. In this course, you will explore Windows 8 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

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Introduction to Personal Computers Using Microsoft Windows 8.1

Welcome to Introduction to Personal Computers Using Microsoft® Windows® 8.1. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 8.1 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8.1 user interface and its basic capabilities. In this course, you will explore Windows 8.1 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

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Microsoft Office Access 2010: Part 1

A relational database application such as Microsoft® Office Access® 2010 can help you and your organization collect and manage large amounts of data. Access is a versatile tool. You can use it as a personal data management tool (for your use alone), or you can use it as a construction set to develop applications for an entire department or organization. In this course, participants will learn how to use Access 2010 to manage their data, including creating a new database, constructing tables, designing forms and reports, and creating queries to join, filter, and sort data.

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Microsoft Office Access 2010: Part 2

Your training and experience using Microsoft® Access® 2010 has given you basic database management skills such as creating tables, designing forms and reports, and building queries. In this course, participants will expand their knowledge of relational database design, write advanced queries, structure existing data, share data across applications, and customize reports. Extending your knowledge of Microsoft Access 2010 will result in a robust, functional database for your users.

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Microsoft Office Access 2010: Part 3

You've covered many of the basic functions of Microsoft® Office Access® and now you're ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multi-user access, and more. Knowledge of these features separate database professionals from casual database users or occasional designers. Today's training, added to that which you've gained from the previous two days, round out your Access education and provide you with marketable job skills.

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Microsoft Office Access 2013: Part 1

A relational database application such as Microsoft® Office Access® 2013 can help you and your organization collect and manage large amounts of data. Access is a versatile tool. You can use it as a personal data management tool (for your use alone), or you can use it as a construction set to develop applications for an entire department or organization. In this course, participants will learn how to use Access 2013 to manage their data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

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Microsoft Office Access 2013: Part 2

Your training and experience using Microsoft® Access® 2013 has given you basic database management skills such as creating tables, designing forms and reports, and building queries. In this course, participants will expand their knowledge of relational database design, write advanced queries, structure existing data, share data across applications, and customize reports. Extending your knowledge of Microsoft Access 2013 will result in a robust, functional database for your users.

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Microsoft Office Access 2013: Part 3

You've covered many of the basic functions of Microsoft® Office Access® and now you're ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multi-user access, and more. Knowledge of these features separate database professionals from casual database users or occasional designers. This training, added to that which participants have gained from the previous two levels or experience, rounds out their Access education and provides them with marketable job skills.

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Microsoft Office Access 2016: Part 1

A relational database application such as Microsoft Office Access 2016 can help attendees and their organizations collect and manage large amounts of data. Access is a versatile tool. Attendees can use it as a personal data management tool (for their use alone), or they can use it as a construction set to develop applications for an entire department or organization. In this course, attendees will use Access 2016 to manage data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

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Microsoft Office Access 2016: Part 2

In this course, attendees will expand their knowledge of relational database design, write advanced queries, structure existing data, validate data entered into a database, and customize reports. Extending your knowledge of Microsoft Access 2016 will result in a robust, functional database for your users.

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Microsoft Office Access 2016: Part 3

In this course, attendees will learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multi-user access, and more. Knowledge of these features separate database professionals from the casual database users or occasional designers. Today's training will round out attendees’ Access education and provides them with marketable job skills.

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Microsoft Office Access 2019 Part 2

Previous training and experience using Microsoft® Office Access® should have given participants basic database management skills, such as creating tables, designing forms and reports, and building queries. In this course, they will expand their knowledge of relational database design, promote quality input from users, improve database efficiency and promote data integrity, and implement advanced features in tables, queries, forms, and reports. Extending their knowledge of Access® will result in a robust, functional database for their users. This course focuses on the optimization of an Access database, including optimizing performance and normalizing data, data validation, usability, and advanced queries, forms, and reports. NOTE: This course is the second part of a three-course series that covers the skills needed to perform database design and development in Access® 2019.

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Microsoft Office Access 2019 Part 3

Attendees have covered many of the basic functions of Microsoft® Office Access®, and now they are ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multiple-user access, and more. Knowledge of these features separate database professionals from casual database users or occasional designers.

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Microsoft Office Access 2019: Part 1

Data is everywhere. Most job roles today involve some form of data management. Virtually everyone is affected in some way by the need to manage data. A relational database application such as Microsoft® Office Access® can help you and your organization with this task. This course focuses on the design and construction of an Access database which entails viewing, navigating, searching, and entering data in a database, as well as basic relational database design and creating simple tables, queries, forms, and reports. NOTE: This course is the first part of a three-course series that covers the skills needed to perform database design and development in Access 2019.

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Microsoft Office Excel 2010: VBA Programming (ILT)

This course is designed to give experienced Excel® 2010 users proficiency in creating procedures that run in response to specific events, working with control structures, developing user forms to accept or display data, validating the data entry in user forms, and debugging and handling errors in code.

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Microsoft Office Excel 2016: Part 1

This course aims to provide attendees with a foundation for Excel knowledge and skills, which they can build upon to eventually become an expert in data manipulation. Excel can help persons organize, calculate, analyse, revise, update, and present their data in ways that will help the decision makers to steer the organization in the right direction.

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Microsoft Office Excel 2016: Part 2

This course builds upon the foundational knowledge presented in the Microsoft Office Excel 2016: Part 1 course. It will help start participants down the road to creating advanced workbooks and worksheets that can help deepen their understanding of organizational intelligence. Persons need to be able to extract actionable organizational intelligence from their raw data. The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level.

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Microsoft Office Excel 2016: Part 3

This course builds off of the foundation and intermediate knowledge presented in the Microsoft Office Excel 2016: Part 1 and Part 2 courses to help you get the most out of your Excel experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips.

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Microsoft Office Excel 2019: Part 1

Microsoft® Office Excel® can help persons organize, calculate, analyze, revise, update, and present their data in ways that will help the decision makers in their organization steer them in the right direction. It will also make these tasks much easier for persons to accomplish, and in much less time, than if they had used traditional pen-and-paper methods or non-specialized software. This course aims to provide participants with a foundation for Excel knowledge and skills, which they can build upon to eventually become an expert in data manipulation.

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Microsoft Office Excel 2019: Part 2

This course builds upon the foundational knowledge presented in the Microsoft® Office Excel® 2019: Part 1 course. It will also help participants start down the road to creating advanced workbooks and worksheets that can help deepen their understanding of organizational intelligence. The ability to analyse massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level.

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Microsoft Office Excel 2019: Part 3

This course builds upon the foundational and intermediate knowledge presented in the previous two level courses to help attendees get the most of their Excel® experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel right at your fingertips. The more you learn about how to get Excel to do the hard work for you, the more you'll be able to focus on getting the answers you need from the vast amounts of data your organization generates.

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Microsoft Office Excel: Dashboards and Reports

This course is designed to familiarise existing users of Microsoft® Excel® in the building of dashboards that can be used to create compelling Excel reports. It provides participants with in-depth coverage of the necessary individual functions and tools. It will walk attendees through the most effective ways to present and report data as well as cover the fundamental knowledge and skills needed to create dashboards and interactive controls. Through this training, participants will go from reporting data with simple tables full of dull numbers to presenting key information using high-impact, meaningful reports and dashboards that will wow management both visually and substantively.

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Microsoft Office Excel: Data Analysis with PivotTables

Advances in technology have made it possible to store ever increasing amounts of data. Along with this, the need to analyse that data and gain actionable insight is greater than ever. You already have experience working with Excel® and creating basic PivotTables to summarize data. But, Excel® is capable of doing much more. Being able to harness the power of advanced PivotTable features and create PivotCharts will help you to gain a competitive edge. You will not only be able to summarize data for you to analyse, but also organize the data in a way that can be meaningfully presented to others. This leads to data-driven business decisions that have a better chance of success for everyone involved.

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Microsoft Office Excel: Data Analysis with Power Pivot

We are now living in the age of big data. Data is being collected all the time and for increasingly detailed transactions. This can lead to an overwhelming amount of data, which brings about a need for people who can analyse large amounts of data quickly. Fortunately, Excel® provides Power Pivot to help users organize, manipulate, and report on their data in the best way possible. Since a tool is only as good as the person using it, it is important to gain a solid understanding of Power Pivot to maximize your effectiveness when analysing data.

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Microsoft Office Excel: Part 4

This course will help participants learn about the advanced features of Microsoft® Excel® to attain proficiency as an Excel power user.

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Microsoft Office Excel: Programming with VBA

This course is designed to give experienced Excel® users proficiency in creating procedures that run in response to specific events, working with control structures, developing user forms to accept or display data, validating the data entry in user forms, and debugging and handling errors in code whether in Microsoft® Office Excel® 2010, 2013 or 2016.

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Microsoft Office InfoPath 2010

You will learn how to use InfoPath® to gather and share information by creating and implementing XML-based forms.

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Microsoft Office Outlook 2016: Part 1 (Desktop/Office 365)

In this course, you will use Outlook® to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style. This course is the first in a series of two Microsoft® Office Outlook 2016 courses. It will provide you with the basic skills you need to start using Outlook 2016 to manage your email communications, contact information, calendar events, tasks, and notes.

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Microsoft Office Outlook 2019: Part 1

In this course, participants will use Outlook® to send, receive, and manage email messages, manage their contact information, schedule appointments and meetings, create tasks and notes for themselves, and customize the Outlook interface to suit their working style. This course is the first in a series of two Microsoft® Office Outlook 2019 courses. It will provide participants with the basic skills they need to start using Outlook 2019 to manage their email communications, contact information, calendar events, tasks, and notes.

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Microsoft Office Outlook 2019: Part 2

In this course, participants will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to their Outlook items. In short, participants will work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system. This course builds upon the foundational knowledge presented in the Microsoft® Office Outlook® 2019: Part 1 course and will help participants customize a communication system well-suited to their work style.

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Microsoft Office PowerPoint 2016: Part 1 (Desktop/Office 365)

When persons are asked to present important information so that the audience's focus is grabbed and maintained, Microsoft Office PowerPoint 2016 is the tool to use. Gone are the days of flip charts or drawing on a whiteboard to illustrate your point. Today's audiences are tech-savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within PowerPoint 2016, participants will gain the ability to organize their content, enhance it with high-impact visuals, and deliver it with a punch. In this course, participants will use PowerPoint 2016 to begin creating engaging, dynamic multimedia presentations.

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Microsoft Office PowerPoint 2016: Part 2

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable. So, how do you do it? By using Microsoft Office PowerPoint 2016 robust set of tools which can help you deliver content in nearly any situation while saving time and effort. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd but also don't consume all your available time.

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Microsoft Office Publisher 2019

Microsoft® Office Publisher is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher includes a large collection of templates that provide a great way to start a new publication. Publisher offers a large selection of "building blocks" that can be dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and borders. Publisher integrates online sharing and mail merge features, which are handy when you need to send publications to a list of customers, and it's possible to export publications as HTML web pages or PDF documents. With a user-friendly interface, Publisher makes it easy to create and edit publications.

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Microsoft Office Word 2013 Part 3

Microsoft® Word 2013 enables you to do more than simple word processing. It can be used to collaborate on complicated documents and manage how the documents are accessed and distributed. Advanced features of Word 2013 enable you to revise, manage, and secure your business documents.

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Microsoft Office Word 2016: Part 1 (Desktop/Office 365)

Microsoft Word 2016 is designed to help persons move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, participants will learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

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Microsoft Office Word 2016: Part 2

After you master the basics of using Microsoft Word 2016, you're ready to move on to tackling the more advanced features. These features enable persons to create complex and professional documents with a consistent look and feel. They also enable you to automate tedious tasks such as preparing a letter to send to every customer of your organization. This course will introduce participants to these advanced features as well as help them master the techniques for implementing them.

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Microsoft Office Word 2016: Part 3

Microsoft Word 2016 enables you to do far more than simple word processing. This includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.

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Microsoft Office Word 2019 Part 1

Microsoft Word 2019 is designed to help persons move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make work easy, and even fun. In this course, participants will learn how to use Word 2019 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

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Microsoft Office Word 2019 Part 2

After candidates master the basics of creating, editing, and printing Microsoft® Word documents, they're ready to move on to tackling the more advanced features. In this course, participants will work with features such as formats, styles, and templates to create professional documents with a consistent look and feel. They will add visual interest to their documents by using the tables and charts features. Quick Parts and templates provide efficiency and consistency when adding content, and long complex documents can be simplified and managed in Master Documents. Finally, participants will use the mail merge feature to automate sending individual letters to customers. Participants should note that mastering these techniques will help make them a valued employee in your organization.

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Microsoft Office Word 2019 Part 3

Microsoft® Word enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.

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Microsoft Project 2010 Level 1

Participants will create and manage a project schedule using Microsoft® Project 2010.

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Microsoft Project 2010 Level 2

Participants will manage and customize project plans during the implementation stage of a project.

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Microsoft Project 2013 Part 1

This course is designed to familiarise you with the basic features and functions of Microsoft® Project Professional 2013 so that you can use it effectively and efficiently in a real-world environment. It covers the critical knowledge and skills a project manager needs to create a project plan with Project 2013 during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project 2013 and share it with your supervisor (and others) for review and approval.

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Microsoft Project 2013 Part 2

This course is designed to familiarise you with the advanced features and functions of Microsoft® Project Professional 2013 so that you can use it effectively and efficiently in a real-world environment. It covers the advanced knowledge and skills a project manager needs to update a project plan in Project 2013 during the execution, monitoring, and controlling phases of a project. In other words, once your project plan is approved by the project sponsor, this course will enable you to manage the project so that it is completed on time, within budget, and according to scope. Each lesson in this course is built around the executing, monitoring, and controlling tasks that can be accomplished using the advanced commands found on one of these Project 2013 tabs: PROJECT, TASK, VIEW, or REPORT. This will enable you to become a "power user" and leverage the full potential of the application.

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Microsoft Project 2016 Part 1

Welcome to Microsoft® Project 2016: Part 1. This course is designed to familiarize you with the basic features and functions of Microsoft Project Professional 2016 so you can use it effectively and efficiently in a real-world environment. This course covers the critical knowledge and skills a project manager needs to create a project plan with Project 2016 during the planning phase of a project. In other words, if your supervisor assigns you to lead a project, this course will enable you to draft a project plan with Project 2016 and share it with your supervisor (and others) for review and approval.

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Microsoft Project 2016 Part 2

Welcome to Microsoft® Project 2016: Part 2. This course is designed to familiarize you with the advanced features and functions of Microsoft Project Professional 2016 so that you can use it effectively and efficiently in a real-world environment. In Microsoft Project 2016: Part 1, you learned the basic features of Microsoft Project 2016 during the planning phase of a project. Microsoft Project 2016: Part 2 covers the advanced knowledge and skills a project manager needs to update a project plan in Project 2016 during the execution, monitoring, and controlling phases of a project. In other words, once your project plan is approved by the project sponsor, this course will enable you to manage the project so that it is completed on time, within budget, and according to scope.

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Microsoft Visio 2010 Level 1

Attendees will learn how to design and manage basic diagrams, workflow, and flowcharts.

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Microsoft Visio 2010 Level 2

Attendees will learn how to create custom elements and a custom template, represent external data as a drawing, and share their work with others.

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Microsoft Visio 2013 Part 1

In today’s workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts. Microsoft® Visio® provides you with an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes. By following the exercises in this course, participants will create visually engaging diagrams, maps, and drawings, using graphical elements to make information easier to comprehend.

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Microsoft Visio 2013 Part 2

Microsoft® Visio® stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures—anything that can be represented by shapes connected by lines. Most importantly, these shapes can be rearranged with corresponding lines remaining intact. Microsoft® Visio® has improved over the years as features common to Microsoft® Office applications have been added. Today, Microsoft® Visio® is well integrated with other members of the Office family as well as Microsoft's cloud-based services. This greatly enriches the sharing and publishing of Visio® drawings. In this course, participants will learn about more advanced features—making them a more efficient and effective Visio® user.

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Microsoft Visio 2016 Part 1

In today’s workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts. Microsoft® Visio® provides you with an intuitive, customizable tool that easily creates professional-looking visual products by using its extensive gallery of shapes. By following the exercises in this course, participants will create visually engaging diagrams, maps, and drawings, using graphical elements to make information easier to comprehend.

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Microsoft Visio 2016: Part 2

Microsoft® Visio® stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures—anything that can be represented by shapes connected by lines. Most importantly, these shapes can be rearranged and the corresponding lines remain intact. Microsoft Visio is well integrated with other members of the Office family as well as Microsoft's cloud-based services. This greatly enriches the sharing and publishing of Visio drawings. In this course, participants will learn about more advanced features—making participants more efficient and effective Visio users.

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Microsoft® Office Access® 2010: Level 4

This course is designed for students who have a thorough understanding of the basic and advanced user features of Microsoft® Access® 2010, and are interested in learning introductory level administrator skills. The course is also for students who may be working in a web-based environment and may need to adapt Access® applications to the environment.

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Microsoft® Office Excel® 2010: Level 1

Course Description You will create and edit basic Microsoft® Office Excel® 2010 worksheets and workbooks. Target Student This course is designed for students who desire to gain the necessary skills to create, edit, format, and print basic Microsoft® Office Excel® 2010 worksheets.

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Microsoft® Office Excel® 2010: Level 2

You will use advanced formulas and work with various tools to analyze data in spreadsheets. You will also organize table data, present data as charts, and enhance the look and appeal of workbooks by adding graphical objects.

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Microsoft® Office Excel® 2010: Level 3

You will automate some common Excel® tasks, apply advanced analysis techniques to more complex data sets, troubleshoot errors, collaborate on worksheets, and share Excel® data with other applications.

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Microsoft® Office Excel® 2010: VBA

This course is intended for advanced Microsoft Excel professionals who need to automate Excel spreadsheet tasks using Visual Basic for Applications (VBA).

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Microsoft® Office Excel® 2013: Part 1

Excel® can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. Of course, knowing exactly how to ask Excel® the questions that you need answered, which questions you can even ask, and how to interpret the answers Excel® gives is necessary before you can even begin to embark on the journey ahead. This course aims to provide you with the foundational Excel® knowledge and skills necessary to begin that journey.

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Microsoft® Office Excel® 2013: Part 2

This course builds upon the foundational knowledge presented in the Microsoft® Office Excel® 2013: Part 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and present that information to decision makers is at the foundation of a successful organization that is able to compete at a high level.

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Microsoft® Office Excel® 2013: Part 3

This course builds off of the foundational and intermediate knowledge presented in the Microsoft® Office Excel® 2013: Part 1 and Part 2 courses to help you get the most of your Excel® experience. The ability to collaborate with colleagues, automate complex or repetitive tasks, and use conditional logic to construct and apply elaborate formulas and functions will put the full power of Excel® right at your fingertips. The more you learn about how to get Excel® to do the hard work for you, the more you'll be able to focus on getting the answers you need from the vast amounts of data your organization generates.

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Microsoft® Office Outlook® 2010: Level 1

You will use Outlook to compose and send email, schedule appointments and meetings, manage contact information, schedule tasks, and create notes.

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Microsoft® Office Outlook® 2010: Level 2

You will customize the Outlook environment, calendar, and mail messages, and will also track, share, assign, and quickly locate various Outlook items.

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Microsoft® Office Outlook® 2013: Part 1

In this course, you will explore the Outlook interface and when you are familiar with it, you will use Outlook to manage all aspects of email communications; use the Outlook calendar to manage appointments and meetings; use Outlook's People workspace to manage your contact information; create Tasks and Notes for yourself in Outlook; and customize the Outlook interface to serve your own personal needs.

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Microsoft® Office Outlook® 2013: Part 2

In this course, you will explore the advanced features provided with the Outlook® interface, such as advanced message, calendar, and contacts management. You will use the Tasks and Journal workspaces provided in the application to manage task assignments to you and others, and to record interactions you have with your colleagues. You will also share your workspaces with other users, and use Outlook® data files to save and back up your important information.

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Microsoft® Office Outlook® 2016: Part 2

In this course, you will customize command sets, configure email accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook® is a leading personal management system.

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Microsoft® Office PowerPoint® 2010: Level 1

You will explore the PowerPoint environment and create a presentation. You will format text on slides to enhance clarity. To enhance the visual appeal, you will add graphical objects to a presentation and modify them. You will also add tables and charts to a presentation to present data in a structured form. You will then finalize a presentation to deliver it.

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Microsoft® Office PowerPoint® 2010: Level 2

You will enhance your presentation by using features that will transform it into a powerful means of communication. You will customize the PowerPoint interface to suit your requirements and use features to create dynamic and visually appealing presentations. You will then finalize a presentation and secure it to authenticate its validity.

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Microsoft® Office PowerPoint® 2013: Part 1

Today's audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within Microsoft® Office PowerPoint® 2013, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will use PowerPoint® 2013 to begin creating engaging, dynamic multimedia presentations.

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Microsoft® Office PowerPoint® 2013: Part 2

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable. So, how do you do it? Without the help of a robust set of tools, it would be nearly impossible. But, PowerPoint® 2013 provides you with a variety of such tools that can help you deliver content in nearly any situation, while saving time and effort. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd, but also don't consume all of your available time.

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Microsoft® Office Publisher 2010

Microsoft® Office Publisher 2010 is a desktop publishing software program that comes with the Microsoft® Office suite. While Microsoft® Word is a word processing program, Microsoft® Office Publisher is used for page layout and design. Participants can use Publisher to create brochures, flyers, menus, business cards, certificates, and any number of things that you want to design for either use on the computer or to print — personally or by a commercial printer. In this course, participants will create, format, edit, and distribute publications.

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Microsoft® Office Publisher 2013

Microsoft® Office Publisher is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher offers a large selection of "building blocks" that can be dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and borders. Publisher integrates mail merge features, which is handy when you need to send publications to a list of customers, and it's possible to export publications as HTML web pages or PDF documents. In this course, participants will create, format, edit, and distribute publications.

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Microsoft® Office Publisher 2016

Microsoft® Office Publisher 2016 is a desktop publishing software application capable of producing greeting cards, certificates, newsletters, and other printed publications. The software includes a large collection of templates that provide a great way to start a new publication. It offers a large selection of "building blocks" that can be dragged into your documents, helping you to create page elements such as calendars, newsletter sidebars, and borders. Publisher integrates online sharing and mail merge features, which is handy when you need to send publications to a list of customers, and it's possible to export publications as HTML web pages or PDF documents. In this course, participants will create, format, edit, and distribute publications.

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Microsoft® Office Word 2010: Level 1

This course is designed for students who wish to learn the basic operations of the Microsoft® Word to perform their day-to-day responsibilities, and who want to use the application to be more productive in their work. It provides the fundamental knowledge and techniques needed to advance to using more complex Word features such as protecting your documents and usage of ligatures.

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Microsoft® Office Word 2010: Level 2

This course is designed for persons who are able to create and modify standard business documents in Microsoft® Word 2010, but need to know how to create or modify complex business documents and customized Word efficiency tools. It also aims to assist persons preparing for the Microsoft® Office Specialist exams for Microsoft® Word 2010.

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Microsoft® Office Word 2010: Level 3

This course is designed for persons who want to gain skills necessary to manage lengthy documents, collaborate with others, and secure documents.

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Microsoft® Office Word 2013: Part 1

Microsoft® Word 2013 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2013 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

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Microsoft® Office Word 2013: Part 2

Word can be used to create complex documents that are nearly as complicated as those created using a desktop publishing application. Using Word, you can control how the text flows between paragraphs and pages, you can link a story on page one to the rest of the story later in the document, and you can add graphics and specify how the text and graphic appear together on the page.

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MS-100T01: Office 365 Management

In this course, participants will learn about Office 365® Management, which includes topics such as the key components of Office 365, how to move your organization to Office 365, how to configure Office 365, and how to manage Office 365 ProPlus deployments.

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MS-100T02: Microsoft 365 Tenant & Service Management

In this course, participants will learn about Microsoft® 365 Tenant and Service Management, which includes topics such as how to plan, manage, and customize your organization’s Microsoft 365 tenant and services.

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MS-100T03: Microsoft 365 Identity Management

In this course, participants will learn about the Microsoft® 365 Identity Management, which includes topics such as how to manage user security groups and licenses for cloud identities, and how to plan and implement identity synchronization, federated identities, applications, and external access.

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MS-101T01: Microsoft 365 Security Management

In this course, participants will learn about Microsoft® 365 Security Management, which includes topics such as how to manage security metrics, how to enable Azure® AD Identity Protection, how to configure Microsoft 365 security services and user Microsoft 365 Threat Intelligence.

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MS-101T02: Microsoft 365 Compliance Management

In this course, participants will learn about Microsoft® 365 Compliance Management, which includes topics such as data retention and data loss prevention solutions in Microsoft 365, archiving and retention in Microsoft 365, implementing and managing data governance, and managing search and investigations.

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MS-101T03: Microsoft 365 Device Management

This course introduces participants to the world of Microsoft® 365 device management – from establishing Microsoft Intune to enrolling devices to Intune, to monitoring the devices, to controlling what users can do from the enrolled devices by using conditional access policies. If candidates are already managing devices by using a traditional device management tool such as Configuration Manager, they will be interested to know how you can seamlessly move to modern management, in which devices are managed by Intune, and how they can benefit from new device management capabilities, such as compliance, conditional access, and Windows® Autopilot to deploy new devices from the cloud.

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MS-200T01: Understanding the Modern Messaging Infrastructure

In this course, participants will learn about the architecture of the modern messaging infrastructure with Microsoft® Exchange Server and Exchange Online and how to deploy messaging in different scenarios and organizations. They will be guided through the initial deployment process and introduced to the messaging management tools. They will also learn how to create and manage different types of recipients, and how to create and manage Exchange Server mailbox databases, which serve as storage locations for all messaging data. Finally, participants will be introduced to messaging infrastructure organizational settings, such as how to manage authentication for your messaging environment, how to configure quotas for users in the organization, and how to configure organization sharing with the federation.

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MS-200T02: Managing Client Access and Mail Flow

In this course, participants will learn how Microsoft® Exchange Server provides access to user mailboxes for many different clients. As all messaging clients access Exchange Server mailboxes through client access services, they will also examine how to plan, configure, and manage client access services in Exchange Server. Secondly, participants will also learn how to manage mobile devices. This course also describes the planning and configuring message transport in an Exchange Server organization. Thirdly, they will learn how to plan, configure and manage transport services to provide efficient communication between Exchange Servers, Exchange Online, and other mail servers on the Internet. Finally, they will also learn how to troubleshoot transport services when issues occur in different scenarios so that they can provide their organization with a healthy and reliable messaging infrastructure.

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MS-200T03: Managing Messaging High Availability and Disaster Recovery

In this course, participants will learn about the traditional and modern solutions for messaging high availability and disaster recovery. They will be introduced to each solution and learn when to use one solution over another. They will also learn how to plan deployment, and how to perform the actual implementation.

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MS-201T01: Defining a Hybrid Messaging Strategy

This course introduces participants to the world of hybrid messaging. They will learn how to deploy a hybrid environment for their Exchange organization and how to migrate mailboxes to Microsoft® Exchange Online. Candidates will begin by examining available mailbox migration options and then focus on planning for a hybrid deployment. Finally, they will also learn how to implement and troubleshoot a hybrid deployment.

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MS-201T02: Managing Messaging Security, Hygiene, and Compliance

In this course, participants will learn about the different messaging-related security and compliance service configurations and settings with Microsoft® Exchange Server and Exchange Online. They will begin by examining the fundamentals of message hygiene with Exchange Online Protection and Exchange Advanced Threat Protection, as well as connection and spam filtering with Exchange. They will then examine messaging compliance solutions, such as retention and data loss prevention policies, as well as audit log investigations and eDiscovery search mechanisms from the messaging compliance perspective. Then they will learn how to plan a proper deployment and how to perform the basic implementation process for each solution. Finally, participants will conclude the course by examining how to manage permissions that are assigned to user and admin roles.

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MS-900T01: Microsoft 365 Fundamentals

This course provides foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft® 365 cloud service offerings. Participants will begin by learning about cloud fundamentals, including an overview of cloud computing and specifically Microsoft cloud services. They will be introduced to Microsoft Azure®, and they will examine the differences between Microsoft 365 and Office 365. Then they will perform an in-depth review of Microsoft 365, including a comparison of Microsoft on-premises services versus Microsoft 365 cloud services, a review of enterprise mobility in Microsoft 365, and an analysis of how Microsoft 365 services provide collaboration. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support.

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Red Hat System Administration I (RH124)

This course relates to Red Hat Enterprise Linux 7 and is designed for IT professionals without previous Linux administration experience. It focuses on providing participants with Linux administration "survival skills" by focusing on core administration tasks. The course does this by providing a foundation for participants by introducing key command line concepts and other enterprise level tools. These concepts are further developed in the follow-on course, Red Hat System Administration II (RH134).

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Red Hat System Administration II (RH134)

This course relates to Red Hat Enterprise Linux 7 and is specifically designed for participants who have completed Red Hat System Administration I (RH124). It focuses on the key tasks needed to become a full-time Linux administrator. This course goes deeper into enterprise Linux administration including file systems and partitioning, logical volumes, SELinux, firewalling, and troubleshooting. Attending both Red Hat System Administration I and Red Hat System Administration II can help you in your preparation for the Red Hat Certified System Administrator Exam (EX200).

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Red Hat System Administration III (RH254)

Red Hat® System Administration III (RH254), related to Red Hat Enterprise Linux,® 7, is designed for experienced Linux system administrators who hold a Red Hat Certified System Administrator (RHCSA®) certification or equivalent skills and who want to broaden their ability to administer Linux systems at an enterprise level.

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Techniques and Practices of Project Management

This Course will equip participants with the skills required to immediately start setting priorities, controlling budget and reporting on project results. It will help participants to better define and understand Project Management; Project Lifecycles and Stakeholders; Project Process Groups and Initiating a Project; Project Planning and how these are applied in the real world. In this course, participants will also be exposed to other critical areas such as Risk Management, Quality Management and Procurement Management. They will also get hands-on experience in the use of Microsoft Project software.

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