Service Management Courses


ITIL Foundation in IT Service Management

The IT Infrastructure Library (ITIL®) is the current version of the most widely adopted best practice framework for IT Management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL Foundation Certification Exam topics. In this course, participants take a sample ITIL Foundation Certification Exam on the final day of class. Your instructor will discuss how and where you may take the actual certification test.

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ITIL® Intermediate: Service Lifecycle – Service Operation

The aim of the course is to improve the way any organization delivers the ITIL® Service Lifecycle. It will increase the knowledge and understanding of terminology, processes, activities and roles. It provides a detailed exploration of organization and human aspects of ITIL® such as team functions and departmental operations and provides the opportunity to sit the ITIL® Lifecycle examination in Service Operation. The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

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ITIL® Intermediate: Service Lifecycle – Service Strategy

This Service Strategy course enables delegates to learn about the principles and terminology required by ITIL®. It helps organizations increase the quality of IT Service Management by expanding on key elements such as planning, principles, processes and functions. It increases understanding of Service Strategy with a step-by-step analysis of the main elements of service model: strategy and planning, execution and control and provides the opportunity to sit the ITIL® Lifecycle examination in Service Strategy. The ITIL® Intermediate Qualification Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management.

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ITIL® Intermediate: Service Lifecycle – Service Transition

This course will help any organization to improve the quality of their IT Service Management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition. The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition. The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

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