Help Desk Courses


40349 Windows Operating System Fundamentals

This training course helps attendees prepare for the certification exam and builds an understanding of these topics: • Operating System Configurations, • Installing and Upgrading Client Systems, • Managing Applications, • Managing Files and Folders, • Managing Devices, • Operating System Maintenance.

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50468: SharePoint® 2010 End User Level 1

This course explores all the end user features of SharePoint® 2010 including all out of the box lists and sites. Learn to use the new ribbon effectively to manage list items and explore the new Office integration features and tools.

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50469: SharePoint® 2010 End User Level 2

This course explores advanced topics of working with SharePoint® 2010 sites. Topics include SharePoint® Server site definitions (Business Intelligence, Search Center, etc.), in-depth coverage of Workflows, My Sites and Social Computing, Site Administration, Site Customization and Site Collection Administration.

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50470: Microsoft® SharePoint® Server 2010 for the Site Owner/Power User

This course is designed for the site owner/”power user” of a SharePoint® site who needs to know how to create sites and lists, manage user access and customize lists and pages. This class uses the SharePoint® Server 2010 version of SharePoint®. While it is of equal value for users of SharePoint® Foundation, it does include a few features not found in Foundation.

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55016: Introduction to SharePoint® 2010

This class is designed for SharePoint® team members who need to know how to use the team collaboration and document management features of a Microsoft® SharePoint® 2010 Team Site.

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55199: SharePoint 2016 End User

This training is for end users working in a SharePoint® 2016 environment. The course teaches SharePoint basics such as working with lists and libraries as well as basic page customizations.

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55217: SharePoint 2016 Power User

This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure attendees have the confidence to plan and create new sites or manage their existing sites. Your goal is to learn how to make SharePoint® relevant to your team by using a site’s functionality to help you share information and collaborate with your colleagues. During the class, attendees will also learn best practices and ‘what not to do’ as you watch live, interactive demonstrations and put theory into practice with hands-on exercises.

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CompTIA Certified Technical Trainer (CTT+)

This course will prepare attendees for the CompTIA® CTT+™ certification exam. Attendees will learn how to plan and prepare to teach a course, and how to select and implement various delivery methods.

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ITIL Foundation in IT Service Management

The IT Infrastructure Library (ITIL®) is the current version of the most widely adopted best practice framework for IT Management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL Foundation Certification Exam topics. In this course, participants take a sample ITIL Foundation Certification Exam on the final day of class. Your instructor will discuss how and where you may take the actual certification test.

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